Know Your Bill
Important Information
Frequently Asked Questions
Yes, effective August 2025, K-Electric has made significant changes in your electricity bill to make your bill clearer and simpler. Some key features of the new bill are:
- Breakup of Billed Amount
- Visibility of Current and Outstanding Dues
- Personalised Updates
- Electricity Charges & Taxes Breakdown
The Message Board section on the bill is used to share important updates specific to a customer’s electricity connection. This space may include information related to tariff changes, Fuel Charge Adjustment (FCA), NEPRA directives and other regulatory or Taxes updates related to your account.
When you look at your customer information box, you will see a specific code indicating your 'Customer Type” as listed in the table below.
| Customer Type | Coding |
| Net metering | NM |
| Payment lock | PL |
| Defaulter | Def |
| Legal/disputed | Ltg |
| Scheme (Name) | Scheme |
| SIPF | SIPF |
| Standard Instalment | SI |
| Corporate Customer Green/Yellow | Corp-G/ Corp-Y |
| Advance Customer | Adv |
| CRMC/CFT (Recovery Agencies) | RA |
| Theft/ IRB Bill | DET |
○ (Circle): A circle denotes that payment was missed or not made by the due date.
If there is none, this means that the customer has made full payment, or the period mentioned on the bar graph.
The bars represent a visual breakdown of your bill. The Electricity Charges bar shows the cost of electricity consumed during the current billing period, while the Taxes & Duties bar reflects government-imposed charges. These taxes go directly to the government and are not retained by KE.
You can find additional billing details and invoices related to meter change, net metering, payment lock, security deposit, irregular billing at the back side of the bill, along with your meter snapshot.
To promote sustainability and reduce paper usage, all essential billing details such as Net Metering, Metering Charges, and Payment Lock etc. invoices are now included within a dedicated section on the back of the bill.
This eliminates the need for separate leaflets while keeping all relevant information in one place.
Your bill is calculated on the basis of your unit consumption. As consumption increases, so does the tariff, which is determined by NEPRA & is universal across XWDISCOs & KE.
For Tariff Calculator & Official SROs: ke.com.pk/tariff-structure.
Your total bill is a combination of multiple charges as listed below:
- Variable Charges
- Fixed Charges
- FCA
- QTA
- Additional Surcharge (PHL)
- MUCT (KMC)
- Income Tax
- Sales Tax
- Electricity Duty
- Variable Charges
These are charges based on the number of electricity units you consume. The rate per unit varies according to the Ministry of Energy, approved tariff slabs, meaning the more units you use, the higher the per-unit rate in certain slabs. - Fixed Charges
Fixed charges are applied if your monthly electricity usage exceeds three hundred (300) units (Residential). These are set up by the Ministry of Energy and help cover the cost of maintaining the power supply infrastructure, regardless of how much electricity you use. - FCA (Fuel Charge Adjustment)
Fuel Charge Adjustments are approved by NEPRA and account for changes in fuel prices and the energy mix used to generate electricity for a particular month. These adjustments may increase or decrease your bill depending on fuel cost variations. - QTA (Quarterly Tariff Adjustment)
QTA is a tariff adjustment applied every 3 months, approved by NEPRA. It reflects changes in generation and operational costs during that quarter and helps maintain uniform electricity rates across the country. - Taxes & Duties
These are government-imposed charges such as GST, income tax, electricity duty, and MUCT. KE collects these on behalf of the federal and provincial governments and pay to them — KE does not retain this amount.
Sign up for an E-Bill via KE WhatsApp 0348 0000118 and get your bills digitally.
You can also get your duplicate bills from the KE Live App & KE Website https://www.ke.com.pk/customer-services/billls-and-e-payments/
Refer to the annotated bill image below to see where each of these components is located.
If the Due Date has passed and the Amount Payable has not been paid by the customer, then a Late Payment Surcharge (LPS) is levied as per NERPA guidelines. A 5% LPS is applied if the payment is made within three days after the due date. If the payment is not made within this grace period, a 10% LPS is charged. The surcharge is calculated on the billed amount, excluding government taxes and duties.
By paying your bills on time, consumers can save money by avoiding the Late Payment Surcharge (LPS) which is the penalty charged to the consumer in case of late payment.
All Tariff related updates are available on the KE Website.
For latest applicable Tariff, notified by the Government of Pakistan, visit ke.com.pk/tariff-structure.
Thank you for being a Star Customer. Our Star Customers are KE’s most valued customers, and we truly appreciate your consistent support. As a Star Customer, you are entitled to exclusive benefits such as priority at call center 118 and exciting rewards available through the KE Live App. To maintain your Star status, simply continue paying your KE bill regularly and within the due date.
Knowing your historical energy consumption will allow you to anticipate and manage your energy usage better. It will also allow you to interpret your bill according to your consumption.
To learn more about how you can conserve energy https://www.ke.com.pk/sustainability/energy-conservation/
Use the Energy Consumption Calculator which will help you estimate your monthly electricity expense and provide a comparison between conventional appliances and new energy efficient ones.
Disclaimer: This information is provided for indicative and information purposes only. Past consumption should not be taken as a guarantee of future consumption.
The Billing & Payment History section includes the Billed Amounts and the Date-wise payments made by the customer for the past 3 months.
- Scan the QR code on your bill via your Banking App and pay instantly.
- Pay via KE Live App & KE Website
- Branch banking and your nearest post office. For a complete list of banks visit ke.com.pk/bills-e-payments/#bill-payment-options
- Make e-payments made through the Internet and Mobile banking ke.com.pk/bills-e-payments/#bill-payment-options.
- KE also accepts payments through Telenor Easy Paisa, Jazz Cash, Nadra e-Shaula, 1 Link, Mobile Paisa and other e-payment channels including UBL Omni and HBL Express.
The Billing Charge Mode (BCM) states whether the customer has been charged on actual meter reading or on estimation. There are 4 billing charge modes, namely: Normal, Average, Detection and Adjustment. The BCM is mentioned at the front of the bill under ‘Bill Calculation’ along with Meter Number and Meter Reading Date, No. of months and Installation date.
The Account number is the single most important reference number for customers and needs to be provided as a prerequisite for all interactions with KE. Through this number, we can access your customer account details and thus provide a faster, personalized service. The Contract number and Consumer number are relevant for internal use only by K-Electric and its vendors.
Meter Multiplying Factor (MMF) is specific for large industrial customers only. The meters used for such customers also include Current Transformer (CT). When the meter ratio is different from CT ratio, then both are divided to arrive at MMF which is multiplied by the meter reading to record the actual consumption.
Maximum Demand Indicator (MDI) means the maximum energy utilization in the given month. Where applicable, it states the maximum load that is obtained in any month measured over intervals of 30 minutes each.
The “Amount Due” box shows the total payable amount for the current billing period including any applicable charges.
The “Previous Due” box reflects outstanding arrears, if any, carried forward from previous bills. If there are no past dues, the box will show zero.
You can verify your billing by checking the meter reading, Billing Charge Mode (BCM), and units consumed for the month. You’ll also find a snapshot of your meter image on the back of the bill for added transparency.
Get in touch with us via the following channels:
- Connect digitally via KE Live App or KE WhatsApp – send hi @ 0348 0000118
- Chat with Kineto - our 24/7 AI Digital Assistant
- Call 118 or (021)99000 to speak to one of our representatives.
- SMS following a one-time registration process. To lodge your complaint, type CHAT [space], [your message] and SMS it to 8119.
- Email: customer.care@ke.com.pk
- Connect to our social channels at https://www.facebook.com/kelectricpk and inbox us your issue.
- Visit your nearest Customer Experience Centre.